Get a clear next step
Contact U.S.
Use this page when you want a clear answer before ordering, after receiving a kit, or while reviewing a report. A short message with the right details usually leads to a better reply than a generic request for help.
Tell us whether your question is about PGx testing, microbiome testing, privacy, pricing, sample collection, or report use so we can point you in the right direction.
A faster answer starts with details
Share the service you are asking about, where you are in the process, and what decision you are trying to make.
Before you send a message
What to include in your message
| Detail | Why it helps |
|---|---|
| Service path | Tell us whether your question is about PGx testing, microbiome testing, privacy, or another page on the site. |
| Stage of the process | Say whether you are comparing options, waiting for a kit, collecting a sample, or reviewing a report. |
| Main question | Be specific about pricing, sample handling, report interpretation, or location availability so the reply can be useful right away. |