Effective date: July 1, 2026
This Shipping Policy explains how Pharmacogenetic Testing US processes orders, ships testing kits, receives returned samples, and coordinates delivery to the laboratory.
Shipping and laboratory testing are separate stages. Laboratory turnaround time begins only after a sample arrives at the laboratory, completes intake, and is accepted for processing.
By ordering through pharmacogenetictesting.us, you agree to the terms described below.
Orders may be reviewed before shipment to confirm:
Payment approval
Product availability
Shipping-address accuracy
Testing-kit requirements
Customer contact information
Consent or documentation requirements
Delivery eligibility
Orders are generally processed during regular business days.
Processing may take longer during weekends, federal holidays, severe weather, high order volumes, product shortages, or circumstances outside our reasonable control.
An order confirmation does not necessarily mean that the testing kit has already been transferred to the shipping carrier.
Eligible testing kits may be shipped to supported addresses within the United States.
Available shipping methods may depend on:
State
ZIP code
Rural or remote location
Product type
Package size
Carrier availability
Laboratory requirements
Special handling needs
Some testing services may not be available in every state or delivery area.
If the selected shipping method cannot be used, we may contact the customer to arrange another option or cancel the affected item.
Delivery dates displayed during checkout, included in order emails, or shown through carrier tracking are estimates rather than guarantees.
Actual delivery time may be affected by:
Carrier network delays
Severe weather
Public holidays
Seasonal shipping volumes
Labor disruptions
Transportation interruptions
Remote-area delivery schedules
Incorrect or incomplete addresses
Government restrictions
Other events outside our reasonable control
Shipping delays are outside laboratory turnaround time.
The time required to deliver the kit to the customer and return the collected sample to the laboratory is not included in the laboratory processing estimate.
Applicable shipping charges are generally displayed during checkout or communicated before the order is completed.
Charges may vary according to:
Delivery destination
Selected service level
Package size and weight
Product type
Carrier rates
Return-shipping requirements
Remote-area surcharges
Special handling requirements
The customer may be responsible for additional costs caused by an incorrect address, refused delivery, failed delivery attempt, or uncollected package.
Tracking information may be provided when available for the selected shipping service.
A tracking number may be created before the carrier physically receives or scans the package.
Carrier tracking may not show every sorting event, transfer, or processing stage.
Customers should contact us when tracking indicates:
A significant delay
Delivery to an incorrect location
An unsuccessful delivery
A damaged package
A package marked as delivered that cannot be located
A carrier investigation may be required before a replacement or other resolution can be approved.
Customers are responsible for providing a complete and accurate shipping address.
The address should include:
Recipient name
Street address
Apartment, suite, or unit number, when applicable
City
State
ZIP code
Current telephone number
Contact Pharmacogenetic Testing US immediately if an address correction is required.
We may not be able to update an address after fulfillment begins or after the package has been transferred to the carrier.
Pharmacogenetic Testing US is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete information supplied by the customer.
A package may be returned when:
The address is incorrect or incomplete
The recipient has moved
Delivery is refused
The package is not collected
The carrier cannot access the property
Required delivery information is missing
When a package is returned, the customer may be responsible for:
Reshipping charges
Carrier return fees
Replacement expenses
Administrative costs
Original shipping charges may not be refundable.
Inspect the package shortly after delivery.
Contact us promptly when:
The outer package is seriously damaged
Collection materials are broken or leaking
A required component is missing
The wrong testing kit was delivered
The package appears to have been opened
The materials cannot be used safely
Keep the original packaging and provide photographs when available.
After reviewing the issue, we may:
Replace an affected component
Send another testing kit
Contact the carrier
Request additional information
Provide another reasonable resolution
Do not use damaged, contaminated, expired, or incorrect materials unless our support team confirms that they are suitable.
After delivery, customers should:
Read all instructions before opening collection materials
Confirm that every listed component is present
Complete any required kit registration
Review consent-form requirements
Store the kit according to the supplied directions
Protect collection materials from contamination
Check any expiration or use-by information
Improper storage or handling may affect sample quality and could require another collection.
Customers must follow the collection instructions supplied with their specific testing kit.
Before collection:
Review every step
Prepare a clean collection area
Avoid touching collection surfaces
Confirm the correct participant and order information
Complete all required labels
Follow any preparation or timing instructions
Complete all required forms
Incorrect collection may result in contamination, insufficient material, delay, rejection, or sample failure.
Clients must follow the return instructions included with their specific kit.
Return procedures may vary between products. Instructions supplied with one test should not be used for another.
Before sending a sample:
Confirm that collection is complete
Complete all required consent and submission forms
Match the sample identifier to the order
Seal the sample as instructed
Use the required return container
Attach the correct label
Keep available tracking information
Return the sample within any stated period
Using incorrect packaging, an unauthorized carrier, or an unsuitable return method may cause delay, damage, rejection, or sample failure.
Return postage may be included with some products and excluded from others.
Customers should review:
The product page
Checkout details
Order-confirmation messages
Instructions included inside the kit
When return postage is not included, the customer is responsible for arranging and paying for an appropriate return-shipping method.
A trackable service is recommended where available.
Some tests require completed consent forms, requisitions, submission forms, identity information, or other documentation.
The laboratory may place a sample on hold when:
A required form is missing
Information is incomplete
A signature is absent
A document is unreadable
Sample and order details do not match
Required authorization has not been provided
Time spent obtaining or correcting documentation is outside the laboratory turnaround estimate.
Customers are responsible for completing all required forms accurately.
Prenatal testing kits may require specific timing, handling, packaging, documentation, and courier arrangements.
When a prenatal testing service is offered or ordered, customers must use the return instructions included inside the prenatal kit.
Do not use:
General website return directions
Instructions from another testing kit
Standard sample packaging
An unapproved shipping method
Failure to follow the prenatal-kit requirements may result in delay, rejection, sample deterioration, additional costs, or the need for another collection.
Contact customer support before returning a prenatal sample if any part of the procedure is unclear.
A carrier’s delivery scan does not necessarily mean that testing has begun.
After delivery, the laboratory may need to:
Receive and sort the package
Match the sample to the order
Review consent documents
Inspect sample condition
Confirm collection requirements
Register the sample
Determine whether it is suitable for testing
Laboratory turnaround time begins after the sample has arrived and has been accepted for processing.
The following periods are outside laboratory turnaround time:
Initial kit delivery
Customer collection time
Return shipping
Carrier delays
Laboratory intake
Missing-document review
Replacement-sample collection
Re-testing
Some samples may fail laboratory quality checks or contain insufficient usable material.
Possible causes include:
Improper collection
Insufficient sample material
Contamination
Incorrect sample type
Leakage
Incorrect packaging
Damage during transit
Delayed return
Failure to follow the instructions
When another collection is available, Pharmacogenetic Testing US or the laboratory may contact the customer with further directions.
Additional collection, kit, shipping, laboratory, or administrative charges may apply.
Re-testing will extend the original estimated completion date.
Results are sent through the reseller process and are not delivered by the shipping carrier.
Depending on the testing service, reports may be provided through:
Email notification
Secure online access
Communication from Pharmacogenetic Testing US
Another method described with the product
Customers are responsible for providing accurate contact information and checking spam, promotions, filtered, and junk-email folders.
Pharmacogenetic Testing US cannot guarantee carrier delivery dates.
We are not responsible for delays caused by:
Severe weather
Carrier service interruptions
Labor disputes
Transportation failures
Regional emergencies
Government restrictions
Incorrect customer information
Other events outside our reasonable control
We will provide reasonable assistance when possible, but carrier delays do not change the point at which laboratory turnaround time begins.
For questions about order delivery, tracking, sample returns, or laboratory receipt, contact:
Pharmacogenetic Testing US
Email: info@pharmacogenetictesting.us
Phone: +1 (844) 822-2211
Please include your name, order number, and tracking information when available.
You may also review our Return Policy and Privacy Policy.
